FAQ
Do you offer discounts on multiple repairs?
Yes. If you have more than one device that needs repairs or own one device with several technical issues, we will offer discounted pricing. Contact us at 1-954-639-7097.
I am not sure of the repair that I need, can you help?
Definitely! We’ve helped thousands of Apple users with a variety of issues. Please don’t hesitate to contact us and we’ll be happy to provide a free estimate for your troubles.
I tried to fix my Apple device on my own, but couldn’t finish repair. Could you do the repair for me?
We understand that you are on a budget. Yes, we can finish the repair for you and make sure your device is assembled properly. Please bring it in to our shop or purchase, the diagnostic service and ship it to Fix Apple Now. We will call you the same day we receive it with a quote prior to performing any repairs.
What parts will you use to fix my device?
We will always do our best to utilize the best quality parts available on the market. We use OEM parts, if available and if OEM parts aren’t available, we will use new third party manufactured parts. Please note: for many vintage computers, new parts may not work. In this case, we will offer you options for used parts. All parts and labor come with three-months warranty.
Will I lose my information?
Although we strive to keep all data on your device, it is strictly the customer’s responsibility to back up valuable or sensitive data before bringing / sending the device to Fix Apple Now for repairs and/or diagnostics service. Fix Apple Now is not responsible for any data loss or data breach while device is in our possession. Fix Apple Now cannot guarantee (although we work hard to protect) the security and/or privacy of your data. If your product is capable of storing software programs, applications, songs, video or picture files, you must protect its contents against loss or possible operational failures during repair work. Before you deliver your product for diagnosis or service it is your responsibility to keep a separate backup copy of the contents, remove all personal information and data that you want to protect and disable any security passwords or include any passwords with your device.
Where are your Apple repair shops located?
We are located in Miami area in Hallandale and Weston, Florida. Swing by – we’d like to meet you.
Fix Apple Now locations:
111 E. Hallandale Beach Blvd #A, Hallandale, FL 33009; 1(954) 639 7097
2806 Weston Rd, #B, Weston, FL 33009 (954)-639-4770
General Shipping Policy
We’re offer several different USPS & Fedex shipping solutions on every order. You’re welcome to choose from a number of different shipping options. Shipments may occur via a method other than Fedex or USPS in some instances due to your location or to ensure a timely delivery.
Note: We are not implying responsibility for any shipped device since we cannot control or guarantee safe delivery from your carrier.
Any unclaimed, returned shipments, or inaccurate shipping addresses provided may result in return shipments or delays, as is this is the sole responsibility of the owner. Any return shipments will only be re-shipped after we receive payment for the reshipment charge.
Please be aware that in the unlikely event that you decline to have your product repaired once it is received by us, customer will be charged a return shipping & diagnostic service fee.
Lost Packages
Fix Apple Now will not be responsible for lost or damaged devices during shipping. Nor are we responsible for mishandling by the shipping company. We will arrange for the shipping if requested, but take no other liability or responsibility for anything further which is out of our control. If you are unsure of or uncomfortable with our shipping options and features, then you should call us at 1 (954) 639 7097 so that we may attempt to accommodate your needs.
In the unlikely event your package is lost in transit, we will do everything possible to assist you with tracking down your device(s) with UPS and filing a lost item claim. Please ensure you always have your most current, and correct, shipping address associated with your order(s).
We recommend that you add insurance to your shipment each way to cover the amount which you feel is reasonable. We are not responsible for any damage incurred because of improper packaging by the consumer when shipping devices to our facilities.
Packaging the Device
Most of our customers package their own items for shipping. It is not necessary to send the original iPad or iPhone box for shipping. We suggest wrapping your items in one layer of bubble wrap or similar and enclosing it in a small box padded with crumpled newspaper.
Please do not use especially large boxes for shipping small items such as iPads and iPhones. You do not need to include your case, original box, smart cover, charger, or any other accessories with your shipment.
Please also complete and enclose your Repair Request Form from your Order Confirmation Email with your shipment. If your device has a password, please enclose the password or disable the password so that we can completely test your device before and after the repair.
Self-Shipping
If you choose to ship your device using your own box for shipping to Fix Apple Now, please pack your laptop carefully using at least 2 inches of protection (foam, bubble wrap or other approved protection) on all sides. Newspaper and towels are not approved protection. You can also provide for your own return shipping. We do not offer insurance on these packages, and are not responsible for any lost, damaged, or stolen items while in the care of the shipping carrier. We recommend that you add insurance to your shipment each way to cover the amount which you feel is reasonable. We are not responsible for any damage incurred because of improper packaging by the consumer when shipping devices to our facilities.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to login a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Information Collection, Use and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Security Policy
We implement a variety of security measures to ensure your personal information is safe. We only collect information about our customers for the purpose of processing orders and sending unsolicited email offers and coupons.
Non-public information about you is restricted and can only be accessed by those employed by Fix Apple Now who need to know your personal information for the purpose of fulfilling your service request(s) and to service your account(s) with us. If you choose to submit a service request, create a new account or access your existing account through our Site, the transmission of your personal information will be protected by an encryption process.
Fix Apple Now is dedicated to protecting the privacy and security of our customers. To protect your privacy and shopping experience, we do NOT keep or store credit card numbers on our system. Our employees of management do not have access to your credit card information as it never stored on our systems.
We use the WordPress Woocommerce ecommerce platform as our Internet shopping platform. We use secure PayPal Payments Pro as a payment gateway for online credit card purchases.
Abandonment Policy
We make every attempt to return all devices, even non-repairable devices to their owners. We urge all customers to maintain contact with Fix Apple Now regarding the status of their orders and devices. Fix Apple Now will always make every reasonable attempt to contact our customers via email, phone to avoid any unintended abandonment issues.
Diagnostic Services
Once the diagnostic or repair service is complete on the device, we will contact you with a quote. If you do not respond or approve the repair by phone or email within 30 days, the product is considered abandoned and becomes the property of Fix Apple Now. After 30 days, if you have not contacted Fix Apple Now and didn’t pick up your device, Fix Apple Now will have sole discretion as to its disposal. We will make several attempts to contact a customer via phone and email prior to considering a device abandoned.
Fixed Devices
All services must be paid for within 30 days of completion of your service. If after 30 days the service is not paid, and customer does not respond to emails or does not arrange partial payments for the service, the device is considered abandoned and Fix Apple Now will treat your equipment as abandoned.
Canceling an Order
You may cancel an order for a repair service at any time up until the point of when the repair has been performed. All shipping costs are responsibility of a customer.
You may cancel a product order at any time up until the point of when the item is being dispatched, after which you will need to return the items to us, in order to receive a refund. Please refer to Refunds and Exchanges for further details. To cancel an order you must contact our Customer Service team at 1-954-639-7097.
Data Policy
While we take great care to protect customer data, Fix Apple Now is not responsible for any data loss that may occur during the repair process, in shipping, or at any other time. Prior backup is a customer responsibility and Fix Apple Now cannot guarantee (although we work hard to protect) the security and/or privacy of your data.
If your product is capable of storing software programs, applications, songs, video or picture files, you must protect its contents against loss or possible operational failures during repair work. Before you deliver your product for diagnosis or service it is your responsibility to keep a separate backup copy of the contents, remove all personal information and data that you want to protect and disable any security passwords or include any passwords with your device.
We recommend to keep a regular backup of the information on your device.
Definition
“We/us” means Fix Apple Now, the seller of the services & goods. “You” means the customer acting as a consumer. “Courier” means any such fulfillment courier as we may choose to use. “Delivery date” means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract. “Goods” means the services / items which you agree to buy from us, the seller.
Information Policy
Fix Apple Now makes every effort to ensure the accuracy of the information published in our advertisements and on our website. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Fix Apple Now makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.
If an error is made and a product is listed at an incorrect price, Fix Apple Now shall maintain the right to refuse or cancel any orders placed at the incorrect price. Products and packaging depicted may differ from stock available time of shipment. We reserve the right to substitute equivalent items.
No Affiliation with Apple
Fix Apple Now and fixapplenow.com is not Apple Inc, nor are we affiliated with Apple Inc. in any way. If the damage to your Apple device has not already voided your Apple warranty, you understand and accept that our repairs to your Apple device will invalidate the Apple warranty for that device.
Placing an Order
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation email acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item.
We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
Your Agreement to the Terms
Fix Apple Now offers this Website, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (fixapplenow.com), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here.
YOUR ACCESS OR — USE OF THIS WEBSITE OR SERVICE IN ANY WAY SIGNIFIES THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TERMS. By accessing or using the Website or Service you also represent that you have the legal authority to accept the Terms on behalf of yourself and any party you represent in connection with your use of the Website or Service. If you do not agree to the Terms, you are not authorized to use the Website or Service.
Fix Apple Now reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.
Do I need to create an account to be able to order?
No, you can still order with us by using our Guest Checkout option. If you require assistance using this option please contact our Customer Care Team on +1 (954) 639 7097 where an advisor will be happy to assist you.
I have purchased a mail-in service online, now what?
First fill out Repair Request form (the link to it is in your confirmation email). Then package your Apple product really well so it doesn’t get damaged in transit. Do not include chargers, accessories or sim card. Then send to:
Fix Apple Now 111 E Hallandale Beach Blvd, #A Hallandale, FL 33009
Do I need to pay first in order to use mail-in service?
If you prefer not to pay upfront, we recommend ordering FREE diagnostics service. This way we will have all your contact info once we receive your package. If you would prefer to send in your device without placing any orders through our website, please include your contact information and a brief explanation of the issue(s) you are experiencing with the device. This will help us minimize any repair delays and return your product as fast as possible.
How can I track my order?
You can track your order using your tracking number, displayed in your Shipping confirmation email/text.
What is the address for Mail In Repair Service?
Our Mail-In Repair Center is located at: 111 E Hallandale Blvd, #A, Hallandale, FL 33009
What is the Turnaround Time?
We pride ourselves with having the ability to provide same or next day service. This means that often we can repair your iPhone and turn it back around to you the same day in which we receive it. Your choice of return shipping will determine how quickly you will receive your item back. Computer and iPad repairs can range between 24 to 48 hours. Restrictions may apply. Terms subject to change without notice.